Do your customer service e-mails contain errors in grammar, spelling, usage and tone that undermine your professional image? This day-long course, based on Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents, will review and refresh basic writings skills. Participants will improve their writing through practice exercises based on real e-mail exchanges between customers and companies.
As a result of this course, participants will learn
- The traits of well-written customer service e-mail
- How to write clear, strong sentences
- How to write with a polite, positive, and personal tone
- How to select the correct word and spell it right
- How to punctuate correctly: periods, commas, apostrophes, semicolons, and colons
- How to write for global readers
- Complete a pre-test to assess writing skills
- Complete guided writing practice activities
- Personalize checklists and other writing tools to use on the job
- Write and revise customer service e-mail to apply new writing skills
- Receive feedback on their writing from the course instructor