Customized, On-Site Writing Courses For Customer Service Professionals

E-WRITE offers writing courses customized for your customer service staff and your business. Choose either of our day-long courses: Writing Clear, Correct, Concise E-Mail or Writing Customer-Focused E-mail and Chat. Or, we would be glad to develop a writing course expressly for your organization. Contact us to discuss your writing training needs.

Interested in developing an in-house writing course based on Clear, Correct, Concise E-Mail? Learn about our Train-the-Trainer Sessions.

Course Description: Writing Clear, Correct, Concise E-Mail

Do your customer service e-mails contain errors in grammar, spelling, usage and tone that undermine your professional image? This day-long course, based on Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents, will review and refresh basic writings skills. Participants will improve their writing through practice exercises based on real e-mail exchanges between customers and companies.

Course Description: Writing Customer-Focused E-mail and Chat

To elevate your e-mail from adequate to excellent, you must write responses that solve your customers' problems and make them feel valued. In this day-long course, participants will learn how to write e-mail that clearly answers the customer's questions. They'll learn how to read between the lines to identify and solve the customer's problem.