For just $1000, you can teach all of your CSRs—hundreds, or even thousands—
to write great e-mail to customers!

Clear, Correct, Concise E-Mail is an A-rated self-paced writing workbook that uses e-mail exchanges between customers and companies to teach customer service professionals the writing skills they need to communicate with customers. Preview the workbook's Table of Contents and a Sample Chapter.

The All-You-Can-Train License includes

• A six-month unlimited-use license for the PDF of Clear, Correct Concise E-Mail: A Writing Workbook for Customer Service Agents

   

• A two-hour "train the trainer" teleconference with workbook authors Rudick and O'Flahavan who will help you and your staff get the most from the workbook

Review the All-You-Can-Train License Agreement

"A just-in-time training solution! ...If you're a manager trying to hire or retain agents, this book will help you assess their writing skills and give them the training they need. If you're moving your customer service function online, you need a copy of this workbook for all your front-line agents who write e-mail."
      Ron Muns, CEO, Help Desk Institute

"This amazing book is a must-have for every e-mail contact center ...a bite-sized training workbook and a comprehensive training manual ...that can take agents with basic writing skills and turn them into polished professionals who consistently represent the company with a friendly, personalized approach."
      Anita Rockwell, President, BenchmarkPortal

Purchase the
All-You-Can-Train License
Order by August 1, 2004

Order Now! Call 877-481-1869
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we'll contact you about our All-You-Can-Train License