The
All-You-Can-Train License
includes - A two-hour
Train-theTrainer teleconference to help
you get the most from the workbook
Review
the All-You-Can-Train License
Agreement Clear, Correct,
Concise E-Mail is an A-
rated self-paced writing workbook that uses
e-mail exchanges between customers and
companies to teach customer service
professionals the writing skills they need to
communicate with customers. "A just-in-time training solution!
...If you're a manager trying to hire or retain
agents, this book will help you assess their
writing skills and give them the training they
need. If you're moving your customer service
function online, you need a copy of this
workbook for all your front-line agents who
write e-mail." Ron Muns,
CEO, Help Desk Institute
| Purchase the All-You-Can-Train License
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All-You-Can-Train License. |