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Need To Train Lots Of Customer Service
Staff On A Limited Budget?

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  • License Clear, Correct, Concise E-Mail: A Writing Workbook for Customer Service Agents and train an unlimited number of people within a six-month period for just $1000.

  • License our E-Mail Writing Skills Competency Exam and use it to assess the writing skills of an unlimited number of people within a six-month period for just $250.

The All-You-Can-Train License includes

  • A two-hour Train-theTrainer teleconference to help you get the most from the workbook
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Clear, Correct, Concise E-Mail is an A- rated self-paced writing workbook that uses e-mail exchanges between customers and companies to teach customer service professionals the writing skills they need to communicate with customers.

"A just-in-time training solution! ...If you're a manager trying to hire or retain agents, this book will help you assess their writing skills and give them the training they need. If you're moving your customer service function online, you need a copy of this workbook for all your front-line agents who write e-mail."
Ron Muns, CEO, Help Desk Institute  

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