Available in print or PDF download. Order online or by phone or fax. Purchase a license for multiple copies or downloads. Find out what's in the workbook and how to use it. Download the Table of Contents, the Introduction, and a sample Chapter. Assess your staff's e-mail writing skills. Available in print or PDF download. Buy the package (workbook and Competency Exam) and save money! "Short and to the point, this exercise-filled volume gets right to the heart of intelligent, professional online communication. Two thumbs up." Jim Sterne, author, Customer Service on the Internet