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Available in print or PDF
download. Order online or by
phone or fax. Purchase a license for multiple
copies or
downloads. |  |
Find out what's in the workbook
and how to use it. Download
the Table of Contents, the Introduction, and a
sample Chapter. |
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Assess your staff's e-mail
writing skills. Available in
print or PDF download. Buy the package
(workbook and Competency Exam)
and save money!
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"Short
and to the point, this exercise-filled volume
gets
right to the heart of intelligent, professional
online communication. Two thumbs
up." Jim Sterne, author, Customer
Service on the
Internet |
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